How Do I Send an Adverse Action Notice to a Declined Rental Applicant?

 When screening tenants through Azibo, you have the option to decline applicants:

• With an Adverse Action Notice
• Decline with a conditional offer
• Decline with no notice

Azibo offers you the option to generate and send an Adverse Action Notice (AAN) to a declined applicant [which is required under WA State law].

To decline your applicant, you will first navigate to the Renter Screening section. Locate the application you will be declining, and click it to enter the Applicant Details section.

Select ‘Decline’ where a sidebar with rejection options will open. In this sidebar, you will also have the option to view and download an Adverse Action Notice sample document. Input the reason for denial, and continue to review and complete the rejection of the applicant. As soon as the rejection is completed, a badge will appear next to the renter indicating the rejection.

Your applicant will receive an email notifying them that their application has been updated. When your applicant logs in and navigates to their Applications tab, they will see a banner indicating the details for the application updates. They can download this Adverse Action Notice from the details banner or from their document tab for their reference.

If you are rejecting an applicant with a conditional offer:

You will have the option to increase payments, request a qualified guarantor, or indicate ‘other’.

To decline your applicant with a conditional offer, you will navigate to the Renter Screening section. Locate the application you will be declining, and click it to enter the Applicant Details section. Select ‘Decline’ where a sidebar with rejection options will open. Input the reason for denial and include your conditional offer expectations. These conditional offer details will be pre-populated in the payment terms generated on Azibo. Click continue to move through the lease generation workflow and begin inputting the rest of the payment terms.

If you require further assistance, Azibo’s Customer Specialists are available to walk you through the platform or answer any questions you may have. They can be reached via email at support@azibo.com or by calling (855) 920-3565.

This article was selected from the Azibo Help Center.