2025 PROPERTY MANAGER SERIES

Register for the Entire Series by February 12 & Save $200!

This 12 part series, designed specifically for Property Managers goes live ONLINE weekly starting on Thursday, February 13th, from 12:00 pm to 1:00 pm. All PM Series live virtual class sessions will be available to all members to attend individually for $30 or attend the entire series for just $160. Ticket options are also available for Freemium subscribers and guests.

SCHEDULE OF TOPICS

PM Series 01-Building Skills for the Housing Profession

When: Thursday, February 13, 2025 |  12:00 PM - 1:00 PM

With this class, we kick off a new 12-part series designed for Property Managers in Washington State. In this session, you will learn best practices for developing a successful and satisfying career in the housing industry. We will explore:

• Various career opportunities in the industry and how to develop a career as a real estate professional.
• Education and licensing requirements in Washington State.
• Standards for professional appearance, behaviors, and communication.

Instructor: Kathryn Shabalov, PM Professional

PM Series 02-Harassment Prevention & Resolution

When: Thursday, February 20, 2025  |  12:00 PM - 1:00 PM

In this session, you will learn best practices for creating and participating in a safe, fair, and ethical community. We will explore:

• Prevention of sexual and other types of harassment.
• Promoting diversity, equity, and inclusion in your housing community.
• Investigating and following up on complaints.

Instructor: Michael Chin, Civil Rights Attorney

PM Series 03-Fair Housing Basics

When: Thursday, February 27, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for providing fair and equal housing opportunities to prospects and tenants. We will explore:

• Protected classes in various jurisdictions, including source of income and criminal history.
• How to process accommodation requests, including use of service animals.
• How to respond to retaliation and harassment claims involving tenants and/or staff members.

Instructor: Maxwell Glasson, Landlord-Tenant Attorney

PM Series 04-Marketing Your Rental

When: Thursday, March 6, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for marketing your community and advertising vacancies. We will explore:

• How to evaluate your property and set rent based on analysis of comparable properties.
• Tips and best practices when using various platforms.
• How to build a relationship-based sales process.

Instructor: Kathryn Shabalov, PM Professional

PM Series 05-Working with Prospective Tenants

When: Thursday, March 13, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for working with prospective tenants to close sales quickly with qualified tenants while following all fair housing laws. We will explore:

• Responding to inquiries, explaining rental terms and screening criteria.
• Effective and safe techniques for showing the property.
• Evaluating applications and properly following up with all applicants.

Instructor: Christopher Cutting, Landlord-Tenant Attorney

PM Series 06-Leasing and Move-in

When: Thursday, March 20, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for starting a new tenancy. We will explore:

• Setting lease terms to comply with all local laws.
• Reviewing expectations and properly executing the lease.
• Welcoming new tenants and move-in logistics.

Instructor: Cory Brewer, PM Professional

PM Series 07-Tenant & Client Relations

When: Thursday, March 27, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for managing good working relationships with your residents and owner/clients. We will explore:

• Building relationships and creating a sense of community.
• Responding and following up to issues and maintenance requests.
• Managing incident reporting, including documentation and taking corrective action.

Instructor: Kathryn Shabalov, PM Professional

PM Series 08-Managing Rents and Fees

When: Thursday, April 3, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for managing rental operations income. We will explore:

• Securing and processing lease renewals.
• Giving notice to increase rent in compliance with local laws.
• Charging and collecting fees appropriately.

Instructor: Christopher Cutting, Landlord-Tenant Attorney

PM Series 09-Partnering with Community Resources

When: Thursday, April 10, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for establishing effective working relationships with organizations that support tenants. We will explore:

• Your responsibilities when working with prospective tenants on rental assistance.
• Connecting tenants in crisis situations to appropriate support organizations.
• Partnering with organizations that place individuals in housing.

PM Series 10-Assessing Damage Responsibility

When: Thursday, April 17, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for determining damage responsibility and handling deposit accounting and refund when the tenant moves out. We will explore:

• Determining what damages are from “ordinary use.”
• Laws that address who is liable in specific situations.
• Required timing and procedure for deposit return.

Instructor: Chris Benis, Landlord-Tenant Attorney

PM Series 11-Eviction Laws and Procedures

When: Thursday, April 24, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn best practices for enforcing compliance with rental terms and managing other circumstances that require ending a tenancy. We will explore:

    • Notices and eviction procedures for rules violations.
    • Notices and procedures for non-payment, including the Eviction Resolution Pilot Program.
    • Other good causes to end tenancy and related procedures.
    • Best practices when preparing for court, what to expect in court.

Instructor: Christopher Cutting, Landlord-Tenant Attorney

PM Series 12-Housing Industry Legislation

When: Thursday, May 1, 2025 |  12:00 PM - 1:00 PM

In this session, you will learn how to participate as an active stakeholder in setting of housing policy. We will explore:

• Recent and pending legislative changes impacting Washington housing providers.
• The impact of voting and communicating with state and local representatives.
• How to actively participate through industry advocacy groups.

Series Tickets

• Buy your series ticket by February 12 here to attend all twelve classes and save $200 (or more)! Or register for individual sessions on the calendar before each Thursday at Noon. 
• All sessions in this series are included in the Annual Class Pass. Class Pass holders should register for individual classes as usual.
• This series is offered as ONLINE only. After class, all participants will receive a link to the recorded session and downloadable materials for review.

Event Cancellation and Other Policies https://www.RHAwa.org/cancellation-policy.

All written, presented, and recorded content provided by RHAWA for this course are for the use of the participants enrolled in the course. Copyrighted course content may not be further disseminated. Formal legal advice and review are recommended prior to the selection and use of this information. RHAWA does not represent your selection or execution of this information as appropriate for your specific circumstance. The material contained and represented herein, although obtained from reliable sources, is not considered legal advice or to be used as a substitution for legal counsel.